How Can We Help You?
Find answers to common questions or reach out to our support team for assistance.
Help Topics
Browse by category to find the information you need.
Account & Registration
Creating an account, login issues, profile management, and account settings.
🔍Finding a Doctor
How to search for practitioners, filter by specialization, and understand profiles.
📅Booking Appointments
Scheduling consultations, rescheduling, cancellation policies, and availability.
💳Payments & Refunds
Accepted payment methods, billing issues, refund requests, and transaction history.
💊Pharmacy Orders
Placing orders, tracking delivery, returns, and prescription uploads.
🔒Privacy & Security
Data protection, confidentiality of consultations, and secure communication.
Frequently Asked Questions
Quick answers to common questions our users ask.
How do I create an account?
Click on the "Register" button at the top right corner. Fill in your details including name, email, and phone number to create your account instantly.
How do I book a consultation?
Browse our doctors page, select a practitioner based on your needs, choose a convenient time slot, and confirm your booking. You will receive a confirmation via email and SMS.
Can I cancel or reschedule an appointment?
Yes, you can cancel or reschedule your appointment up to 2 hours before the scheduled time through your dashboard. Please check our cancellation policy for details.
Is my consultation private and secure?
Absolutely. All consultations are conducted on a secure platform. Your personal and medical information is encrypted and never shared without your consent.
How do I contact customer support?
You can reach us via email at info@onlinevaidyaji.com, call us at +91 84680 08464, or use the live chat feature on our website during business hours.
Still Need Help?
Our support team is here for you. Reach out through any of the channels below.